How to Troubleshoot Recording Issues

1. There are a variety of device and IT settings that may result in recording issues. Begin by refreshing the page and try recording again. Refreshing the page will not reset your progress on any assignment/activity.

2. If you continue to experience issues, such as the the error message below, please visit https://charlala.com/testrecorder and follow the on-screen menu to diagnose the issue. Please reach out to support@charlala.com if your issues are not detected/resolved.